Real digital transformation follows the 80/20 rule. 80% of the effort is organizational: people and process. 20% of the work is technology: hardware and software. Organizations must do the heavy lifting to understand existing procedures, cultural and organizational silos, and gather real insight into the IT team’s challenges. Often these issues are hidden from leadership and block meaningful transformation. You will not measure the Continuum Mindset True digital transformation success in short term results but longer-term process and methodology. While short-term goals can and should be set, they’ll need to be constant addressed with the understanding that change is constant.